FAQWiFi Extension Reception Quality Access / Data Security / Costs Health Aspects
Where are Postbuses equipped with WiFi found?
Country-wide, PostBus is equipping up to 1500 vehicles with cost-free WiFi. Primarily, these will be in regions with higher frequency (urban areas) and good network-coverage. Mountain regions can only be marginally equipped, if at all, due to more difficult topography and the associated poor network coverage.
When can I profit from the offer in my region?
Postbuses equipped with WiFi are easily recognized thanks to the following symbol, which is externally exhibited beside doors as well as inside the vehicle.
In addition, PostBus will provide information through regional media as soon as WiFi is newly available in a particular region.
Why does PostBus offer cost-free WiFi?
Internet-access in public transport meets with the ever-increasing needs of customers. PostBus is fulfilling these needs as first public transport company in Switzerland to do so, thus proving itself an innovative and customer-friendly company. The "accomplished travel time is put to good use - and the length and time of a journey often more valuable.
Why don’t the vehicles equipped with free WiFi preferably operate during peak hours for business commuters in the mornings and evenings?
PostBus optimises the circulation of buses in such a way to ensure a minimum in fuel consumption, and least possible number of empty journeys. This naturally assists in keeping the cost of public transport as low as possible.
For cost reasons, solely PostBuses that will be in operation for at least the next two years are fitted with free WiFi. For the same reason, it’s also possible that during the next two years, a route on which generally WiFi equipped buses travel, may at times be serviced with a non-equipped PostBus vehicle. However, on acquiring new vehicles, these are standardly equipped with WiFi before commencing service.Reception Quality
If I directly access a 3G-network with my Smartphone is the connection faster as compared to surfing with WiFi in PostBus.
This can be the case for technical reasons. WiFi in Postbus, like your smartphone, connects with a UMTS-Antenna and distributes the signal inside the vehicle. When several customers are using WiFi at the same time, broadband capacity is divided between the users.
How good is the reception quality?
The reception quality depends on the network coverage of the GSM network. Influence on the speed of surfing or a possible interruption cannot be excluded in certain places. PostBus therefore recommends that you refrain from using any services that depend on a stable Internet connection (i.e. software-updates for smartphones). PostBus cannot be made liable for any damages incurred due to a possible non-constant Internet connection.Access/ Data Security / Costs
How do I get Internet access in Postbus?
- Select WiFi PostAuto inside any Postbus vehicle bearing the WiFi symbol. Please note that the name PostAuto for postbus WiFi may be renamed "CarPostal" or "AutoPostale" depending on the language region in which you are.
- Register your appliance (Handy, Tablet, Laptop, etc.) on the Website
- On using WiFi with your appliance for the first time you will be sent an SMS with service release code. As soon as you have entered the release code on the registration site your appliance is ready to use the PostBus WiFi service. However, please remember a registration is necessary for each appliance you intend using for the WiFi service inside a PostBus vehicle.
- Following first-time registration your appliance will automatically be recognized as soon as you seek a WiFi connection in a PostBus vehicle. You must of course login again to
What data do I have to provide on registering?
It is sufficient to provide a valid mobile phone number. You need only provide a valid mobile phone number together with your name. In addition the hardware address (MAC-Address) of your mobile appliance will be automatically stored. The appliance is thus recognized so that next time you can conveniently connect with our WiFi without having to register again.
What happens with the registration data?
The data is stored on a so-called Backend-Server, permitting recognition of your appliance when you login to the WiFi network on several consecutive days.
This data is stored in compliance with data protection regulations. The data is not passed on to third parties – with the exception of for legal investigations. Should suspected punishable activities take place via WiFi in Postbus, relevant authorities have the right to request the monitoring of selected users. This being the case, PostBus is obliged to deliver details of data traffic to the relevant legal authorities.
Does PostBus collect additional user data?
PostBus collects data for statistic purposes in connection with WiFi use – i.e. the number of users per vehicle and the overall data volume. This data is collected anonymously and not broken down or evaluated according to single users. Data from individual users is only collected and delivered to relevant legal authorities in connection with law enforcement orders.
What happens in the case illegal activities take place through WiFi in Postbus?
In the case such activity is announced through a law enforcement authority, in a first step, the corresponding appliance can be blocked. As you provide your mobile telephone number on registering - and every mobile Service Provider has all details such as name and address of the appliance owner - law enforcement authorities can fall back on this data in the case of necessity.
How much do I have to pay for using WiFi in Postbus?
For you as PostBus passenger, access is free of charge. PostBus covers the costs in the form of additional customer service.
Are there limitations for the use of WiFi in Postbus?
PostBus suppresses access to vulgar contents via its WiFi. In addition, we don’t recommend that you use our WiFi service to download large data volumes, for software updates for your mobile phone or streaming services, which involve large data volumes (i.e. TV via Internet). PostBus has the right to exclude the use of such services if necessary.
Can I also register at home to be able to use WiFi in Postbus?
No, registration is only possible in a PostBus vehicle equipped with WiFi service.
Who can I turn to concerning connection problems?
PostBus does not offer technical support in the vehicles. If you are of the opinion that WiFi doesn’t function, please inform one of our drivers – who will then pass on the information concerning a possible fault.
How secure is WiFi in Postbus?
Can you explain why I am able to receive Emails via the free WiFi in Postbus, but can’t seem to send them?
- The problem may well be that you are not logged in. In order to be able to use the free PostBus WiFi network, you must register via the landing page each time you use the service. To do so, open the browser after connecting to the WiFi network – and on typing in any web address, you will automatically be referred to the landing page where you can again log in.
Most Internet providers generally block the Port 25, which is used to send mails. The purpose of this is to reduce Spam mails. This problem is usually overcome through opting for Port 587 in order to send mails. Instructions on how to go about doing this are here: (PDF, 632 KB)
I’m actually connected with WiFi in Postbus, but my Apps (i.e. Facebook, Whatsapp, etc.) don’t work. What do I have to do?
Please ensure that you have connected via the Landing Page with WiFi in Postbus. You have to login with your browser (Safari, Chrome, Internet-Explorer etc.) on each trip. To do so, call up any webpage you like and then press the “Off to Internet“ button.
I have a Tablet without 3G, does this mean I can’t receive any SMS messages? And am I able to use the PostBus WiFi with this Tablet?
You can register your Tablet by going to the registration page and entering your mobile phone number, after which you will receive an SMS code on your mobile phone. Following this, call up the registration page with your Tablet and enter your mobile number there as well. On the page to follow, enter the code that you received per SMS.Health Aspects
Am I subject to radiation through the additional sender and radio waves in PostBus?
No. WiFi with external antenna causes less radiation than the use of a mobile phone in the bus. WLAN sender capacity is considerably less as compared to GSM (WLAN has maximum 100mW sender capacity, GSM for mobile phones maximum sender capacity of 2,000mW). Through the use of WiFi instead of access to a GSM antenna radiation in the vehicle is actually reduced. Further information is available on the following Website: .